Privacy Policy

Last Updated on: February 15, 2026

1. INTRODUCTION

Welcome to Comunikate. Comunikate is a WhatsApp Cloud Messaging platform and brand operated by Sainofy Infosystem (“Sainofy Infosystem”, “Company”, “We”, “Us”, or “Our”), the legal entity responsible for the development, operation, and management of the Comunikate platform and its related services.

This Privacy Policy explains how Sainofy Infosystem, through its Comunikate platform, collects, uses, processes, stores, and protects personal and business information when you access or use our WhatsApp Cloud Messaging services (the “Services”). This policy applies to all users, customers, developers, and businesses using Comunikate.

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, Meta’s WhatsApp Cloud API policies, and industry best practices. By accessing or using Comunikate, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.a User Data

We may collect personal data about users when they register, configure their account, or interact with our Services. This includes:

  • Name
  • Email address
  • Mobile number
  • Business name and registration documents (KYC)
  • Billing information and payment details

2.b Usage Data

We collect technical and usage data necessary to operate and improve the Services. This includes:

  • IP address and device information
  • Browser metadata
  • Login logs and session data
  • API usage logs and webhook logs

2.c End-User Data

Comunikate does not access, store, or control message content sent between businesses and their end users via WhatsApp. Customers or end-users’ data is processed by WhatsApp and the business itself. You are responsible for obtaining necessary consent from your end-users before sending messages.

2.d WhatsApp Business API Information

We collect and process WhatsApp Business API metadata required for operation, such as:

  • Template usage and approval statuses
  • Phone number quality ratings
  • WABA (WhatsApp Business Account) events and messaging performance metrics

We do not store message content except for temporary debugging, which is automatically purged.

3. PURPOSE OF DATA USAGE

We process personal and technical data for purposes including:

  • Delivering and maintaining WhatsApp Cloud Messaging integration
  • Verifying user identity and business credentials
  • Ensuring compliance with Meta and legal policies
  • Enhancing security and preventing fraud
  • Providing support and service communications
  • Processing payments and subscriptions
  • Debugging and performance optimization

4. WHAT WE NEVER DO

We strictly do not:

  • Sell, rent, or trade user data
  • Access or store customer WhatsApp message content
  • Share data with unauthorized third parties
  • Access customer contact lists without permission
  • Track users outside our Services

5. DATA SHARING

We may share limited data under controlled conditions with:

  • Meta Platforms, Inc. for WhatsApp API operations
  • Third-party service providers (hosting, cloud servers, firewalls)
  • Payment processors (e.g., Stripe, Razorpay)
  • Security and fraud prevention partners
  • Law enforcement or government authorities when legally required

6. DATA SECURITY

Your data is protected using industry standard security practices including:

  • Secure communications (HTTPS / SSL)
  • Encrypted storage
  • Firewalls and intrusion detection
  • API rate limits and protection against automated attacks
  • Role-based access control and auditing

Users are responsible for safeguarding their credentials and API keys.

7.a DATA RETENTION

We retain personal data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

7.b Retention timelines:

  • API logs: 90 days
  • Login and session logs: 180 days
  • Billing and financial records: 7 years
  • Debug logs: auto-deleted within 7 days

Users may request data deletion unless retention is required by law.

8. USER RIGHTS

Under applicable law, you have rights including:

  • Access to your personal data
  • Request correction or update
  • Request deletion (subject to legal exceptions)
  • Withdraw consent where applicable
  • Request data portability
  • Raise privacy grievances

Contact us to exercise your rights.

9. USER RESPONSIBILITIES

As a user of Comunikate, you must:

  • Comply with WhatsApp Cloud API and Meta policy requirements
  • Collect valid opt-in consent from end users
  • Avoid sending spam, fraud, or prohibited content
  • Maintain accurate business information and documentation
  • Follow applicable data protection laws

Comunikate is not liable for user misconduct or policy violations.

10. POLICY UPDATES

We may update this Privacy Policy to reflect legal or service changes. Material updates may be communicated via email or within the platform. Continued use of our services indicates acceptance of the updated policy.

11. CONTACT INFORMATION

If you have questions, concerns, or wish to exercise your rights, contact us:

Email: support@comunikate.com
Phone: +91-9471883237
Company Address:
Sainofy InfoSystems, 1st Floor, Ranjan Market, Rewa Road, Bhagwanpur, Muzaffarpur, Bihar - 842002, IN

12. FINAL LEGAL PROTECTION CLAUSE

Comunikate is a technology provider enabling WhatsApp Cloud Messaging integration. You are fully responsible for message content, lawful use, compliance with Meta and local laws. Comunikate is not liable for misuse, policy breaches, or restrictions imposed by WhatsApp or Meta. Use of our Services implies your acceptance of all protections, disclaimers, and limitations in this Privacy Policy.